Services Offered by ITW Military GSE

A wide variety of services are available to meet your needs. We believe you may be most interested in the following service solutions in support of your customers’ in-country operations:

In-Country or Regional Field Service Centers

Periodic Maintenance Agreements

Periodic Service/Maintenance Kits

Basic Technical Support

Click here to request technical support.

Enhanced Technical and Engineering Services

One-Time Service Calls

Emergency Service Calls

Unit Orientation/Maintenance Training

Click here to request training.

Technical Data Maintenance/Field Service Manuals and Bulletins

Click here to order a publication or request a quote.

Spare Parts

Click here to request a quote or for more information.

Web Site Access

 

• In-Country or Regional Field Service Centers
  We are in the initial stages of establishing in-country or regional Service Centers at locations tailored to meet current and future fielded FMS aircraft units. These Service Centers can be specifically structured in response to negotiated contractual agreements to support co-located ITW Military GSE units with organizational, intermediate and depot level repair capabilities. As needed, these Service Centers can be enhanced to support all GSE makes and models as part of an overall Contracted Logistics Support (CLS) or Performance Based Logistics (PBL) agreements.
  
  
• Periodic Maintenance Agreements
  Until such time as local/regional Service Centers are established, we currently travel to the user location from our Palmetto, Florida location and perform all required periodic servicing, assess overall operational capability, and perform minor maintenance or repair on scheduled intervals. Periodic maintenance servicing is normally negotiated and scheduled for 1, 2, or 5 year periods to ensure consistent unit condition and performance.
  
  
• Periodic Service/Maintenance Kits
  We offer pre-packaged periodic service kits which include all consumable materials for recommended quarterly, semi-annual, or annual levels of maintenance service. These kits are unit model specific and are a convenient method for procuring an entire service package for a single unit. Kits are offered with or with out consumable fluids. We also offer model specific spare parts kits which include a selection of replacement bulbs and fuses. These kits combined with a Periodic Maintenance Agreement will constitute a complete periodic service and maintenance plan designed to maximize unit operational capability and life cycle.
  

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Additionally, we offer a wide range of technical and engineering services on an as-needed basis:

• Basic Technical Support
  We offer basic technical support in the form of telephonic and/or electronic correspondence to answer end-user requests for information. Typically, these requests are for clarifications, performance issues, spare parts ordering or in response to warranty servicing.
  Please click here for submitting online requests
  for technical support or more information.
  
  
• Enhanced Technical and Engineering Services
  Our Engineering Department is well equipped and knowledgeable on all aspects of unit performance testing including EMI, climatic chamber and other operational condition testing (wind, sand, salt, fog, etc). We can implement Class I/II Engineering Change Requests (ECRs) or Engineering Change Proposals (ECPs) on a negotiated fee basis as needed for customer preferred unit modifications and updates.
  
  
• One-Time Service Calls
  Our field service technicians are available for worldwide travel to user locations to perform specific unit commissioning, maintenance, servicing, repair, or other technical support with a minimum of two week notice.
  
  
• Emergency Service Calls
  If immediate servicing is needed, our field service technicians will travel at the earliest possible date to a user location anywhere in the world. This service includes a premium if less than two weeks notice is provided.
  
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• Unit Orientation/Maintenance Training
  We have complete training materials for both classroom and hands-on unit operator and maintenance training courses tailored for each unit. Training courses are available at our facility in Palmetto, Florida, or may be presented at a user specified location. Class sizes are usually limited to six students and may be structured for either basic unit orientation or advanced maintenance practices. Training classes require at least one month advance scheduling.
  Please click here for submitting online requests for training.
  
  
• Technical Data Maintenance/Field Service Manuals and Bulletins
  Our Technical Publications Department provides routine and emergency technical data update services for our commercial off the shelf (COTS) style units. We can also provide formal Technical Order Data (TOD) publications and sustainment as may be required by contractual agreements.
  Please click here to see a listing of our current manuals,
  changes, and Service Bulletins.
  
  
• Spare Parts
  We publish and maintain recommended spare parts lists based on Source, Repair, and Maintainability (SMR) coding to ensure your logistics pipeline is stocked to maintain field operations. We are positioned to serve as a spare parts/inventory warehouse for customer owned equipment based on contractual agreements.
  Please click here for submitting online requests
  for quotes or more information.
  
  
• Web Site Access
  We are continuing to provide more links on our Web site to the various services offered here. These additional links act as a portal for seeking technical solutions, scheduling service calls or training, and ordering manuals or spare parts.
  
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